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Please check your emails if you have received the original invoice. Sometimes, emails mistakenly end up in the spam folder. Alternatively, you can track your orders and invoices under "View and Manage your Account" and then under “Your Transactions”. Log in first and then click on your username in order to go to your user account area.

If you think that we have imposed unjustified reminder fees, please call our Customer Service team redcarpet@kompany.com. 

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